01
Delivery
Typical delivery time frame is between 3 to 12 days once your order has been shipped from our warehouse. However, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
For now our presence is online only, We are planning to open our local warehouses and stores in major cities of Indian shortly. For that we need your support, you can support us by sharing our online store with your friends and family members and wish us luck.
Yes, our courier partners are working 24/7 and it will make delivery process faster. If you don’t want your package to be delivered on weekends for any reason, please make note while placing order.
Please contact us if you like your package delivered quickly, our support team will check if faster delivery option is available for shipping address or not and assist you with that. Keep in mind, Faster delivery method may cost you some extra money.
Yes, surely we can gift wrap your order for your loved ones. Please make a note while placing your order if you need to gift wrap your order, It is completely free of cost.
02
Payment
Ordering on Pahanaava.in is very simple process. You can place order with very few and easy steps.
- First, search item you are looking for on Pahanaava.in
- Once you find it, select right option of that item like color, size or material if any of your choice.
- Add item to cart and follow checkout process by entering name, address and other details.
- Select appropriate payment option, it will redirect you to our payment partner.
- Complete payment process and you are done.
- You will receive email and sms for confirmed order and once your order is shipped you will receive tracking information as well.
We have partner with Paypal, Paytm, and Razorpay payment gateway providers which accepts all major credit/debit cards like Amex, Visa, Master Card, JCB, Rupay, etc and also, you can pay using UPI or net banking. You can also pay using Paytm wallet to place an order with us
You can pay via your paytm wallet as well and all major payment method. Still you can not find your bank or card in any of our payment method, please contact us we will help you with direct bank transfer or any other possible payment alternative.
Yes, all our prices are including tax and you don’t need to pay any extra tax.
03
Your Oder
You will receive an email with a tracking number once your order is shipped. Tracking information may not available for a few days until it’s not scanned at a regional courier warehouse. Once the package is processed at a regional courier warehouse, tracking information shall update as it moves to the its stoppage
Firstly, We apologize for your inconvenience cause by our service. You can make a complaint by writing to us email or call , visit our Contact Us section to be in touch with our support team.
For now our support system is handled by humans only, so it might take little longer to get response.
We are determined to provide best possible support to our customer.
Thank you for your support & patience.
For now, automatic status update notification facility is not available. Yet you can track your package via tracking information sent you via email and sms on our courier partner website.
All orders will be shipped India Post or private courier service like Delhivery, FedEx, Ecom Express, Blue Dart, eKart Logistic, Xpressbees, Shadowfx, DHL Express, DTDC and other service provide, depending on your location and fastest available service. You will receive tracking number for each of your order package for tracking your live order status
04
Returns & Refunds
Returning with pahanaava.in is as easier as placing an order. You can place a return request by writing an email at [email protected] or call / Whatsapp us at +91 78019 10999 and tell us what’s your problem. We’ll schedule a time with you and instruct our shipping partner to pick up the original garment
Yes, once we receive your item we will notify you via email and sms that your return is received. Once your return is received and inspected, a refund process will intiated.
Firstly, We apologize for your inconvenience cause by our service. You can make a complaint by writing to us email or call , visit our Contact Us section to be in touch with our support team.
For now our support system is handled by humans only, so it might take little longer to get response.
We are determined to provide best possible support to our customer.
Thank you for your support & patience.
Firstly, We apologize for your inconvenience cause by our service. Generally it never happens, but by any mean if you receives damaged product immediately contact us via email or sms regarding it. We will initiate return and exchange process once we come to know such incident and we will investigate the root of it and try to improve our service.
Ask us anything! Our customer service team is here to help.
If you have an order question, product related questions, or need more information about our company, we would love to help. You can fill out this form here, or email us directly using the links below.
